FAQs

How much does shipping cost?

Shipping costs will vary depending on the shipping destination and the number of items that you purchase. The correct amount of shipping fee will show up at the checkout page.

How long will it take to ship my order?

Orders typically arrive within 2-4 business days. Shipping times vary based on the product and destination.

I’m having issues placing an order.

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service or send an email to support@adultly.com.au and we will work on resolving the issue as quickly as possible

I’d like to modify my order.

Since our orders are custom produced, your order is only eligible to be modified within 2 hours of placing the order. Kindly send us an email at support@adultly.com.au with email title: "NEED TO CANCEL/ CHANGE MY ORDER - [YOUR ORDER NUMBER]"

I’d like to cancel my order.

I'd like to return or replace my order

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. Please review our Returns Policy for details on how to set up a return.

How do I contact customer support?

We are happy to answer any questions you may have. Please contact Customer Service at or contact us via support@adultly.com.au

I'd like to customise my order

At Adultly, we believe that personalisation is the most powerful way to express your love to the person you honour and your personal characteristics as well. From birthdays and anniversaries to holiday gifts, we're your number one personalisation destination where you can find one-of-a-kind products in high quality with unique designs.