Shipping policy

ORDER PROCESSING: Please allow 1-3 to process your order. Expect an email within 1 day to let you know your order is on the way!

LOCAL DELIVERY During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within Australia. Orders placed before 10am will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING Orders are generally shipped within 1-3 days using Australia Post. Flat rate shipping fees apply to orders shipping within Australia. We do not ship outside of Australia at this time.

DOMESTIC SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

REFUNDS, RETURNS AND EXCHANGES We accept returns up to 30 days after delivery, if the item is defective, unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at support@adultly.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at support@adultly.com.au. Please see our Refund Policy for more information.